Returns & Refunds Policy

At Harry's House Of Furniture, I want you to be happy with your purchase. If something isn't quite right, I'm here to help.

Returns & Cancellations

You have 14 days after receiving your order to request a change-of-mind return. Once you've notified me, you have a further 14 days to return the item.

To request a return, please contact me at info@harryshouseoffurniture.co.uk with your order number.

Items should be returned in their original condition, with all parts and accessories included. Please retain the original packaging wherever possible to help protect your furniture during collection.

You're welcome to inspect your furniture as you would in a shop. However, handling beyond what is reasonably necessary that reduces its value may result in a deduction from your refund.

Return Collections & Costs

I'll help arrange collection of your furniture wherever possible.

For change-of-mind returns, customers are responsible for the direct cost of returning their furniture.

For large furniture, such as sofas, the estimated return collection cost is £100. Actual costs may vary depending on the item and delivery location.

Any collection charge will reflect the direct cost of return transport.

Please contact me before returning any furniture so I can arrange collection where possible and provide the appropriate return instructions.

Damaged or Faulty Items

Please inspect your furniture upon delivery and contact me as soon as possible if your order arrives damaged, faulty or incorrect.

Email info@harryshouseoffurniture.co.uk with your order number, a description of the issue and photographs where possible.

I'll review the issue and arrange an appropriate solution, which may include a repair, replacement or refund, depending on the circumstances and your statutory rights.

Where required by law, return collection for faulty, damaged or incorrect items will be arranged at no cost to you.

Refunds

Once your returned furniture has been received, or you've provided evidence of sending it back, your refund will be processed within 14 days in accordance with your statutory cancellation rights.

Refunds will be issued to your original payment method and will include any standard delivery charges paid, where required by law.

Any lawful deductions for excessive handling or applicable return transport costs will be explained clearly.

Nothing in this policy affects your statutory rights under UK consumer law.